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Message from the CEO

Upcoming Accreditation Canada review

October 22, 2020

Dear friends,

At JMCC, we are committed to continuously improving the quality of the care and services we provide. That’s why we voluntarily participate in accreditation — to learn what we’re doing well and where we can improve.

We are currently preparing for our Accreditation Canada Review, which is scheduled to take place in January 2021. What is an Accreditation Canada Review? External surveyors assess our services against national standards, allowing us to better focus our quality improvement efforts.

Everyone at JMCC is involved in accreditation, from the leadership team, to front-line staff and volunteers to board members, as well as the clients and the families we serve. As we prepare for Accreditation, we have the opportunity to assess ourselves by reviewing the Accreditation Canada standards, examining our governance, leadership, risk management, infection prevention and control practices, and the quality of care and services we provide. Throughout this process, we are identifying areas that need work and working on our plan for quality improvement activities leading up to our review.

Accreditation Canada surveyors will conduct our review between Jan. 18 and Jan. 20, 2021. The surveyors are health care professionals and administrators from accredited health care organizations. Following the survey, the surveyors will submit a preliminary report to JMCC and to Accreditation Canada. Accreditation Canada examines the surveyors’ report and will provide JMCC with a final report and an accreditation decision based on the on-site survey.

We have already been working diligently to prepare for this review and have consulted with our staff, our board members and our Family Advisory Council members. This is an ongoing process and we look forward to continuing to work through it together. We are also extremely excited to share the results of our review once they become available.

If you have any questions about our Accreditation Canada review, please do not hesitate to contact the Centre, at 519-252-7281 or

Thank you.

Jessica Sartori

Jessica Sartori
Jessica Sartori, Chief Executive Officer