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Please note that our website will be temporarily unavailable for scheduled maintenance starting at 4pm Friday January 23 for approximately 10 minutes, and up to 30 minutes.

Family Portal

The Family Portal is a safe online tool for families receiving services through John McGivney Children’s Centre (JMCC). It is part of AlayaCare, the system JMCC uses to keep client records.

Through the Family Portal, you can:

  • Access reports and documents
  • Review your family’s contact information, such as address and phone number, to help keep it up to date
  • See helpful information about your child’s care team, including who they are, what they do, and their photo

The portal is available anytime, from anywhere.

Before families can use the portal, you will be asked to review the risks and benefits and give consent.

New JMCC families will receive Family Portal information and sign-in instructions during their Intake Call.

If you are an existing client and do not yet use the portal, you can request it by emailing [email protected].

To sign in, select the Family Portal link on the JMCC website homepage or use the button below.

Login to the Family Portal

For answers to frequently asked questions about the Family Portal, please see below.

Family outdoors: a man and woman hold a smiling toddler with glasses between them.

FAQs

The Family Portal is available to parents or guardians with decision-making responsibility (DMR).

DMR means you have the legal right to make important decisions for a child and view the child’s health information. If you have DMR, JMCC can share appointment details, reports, and other private information with you through the portal.

The Family Portal is one way JMCC shares information with families. It is used to provide:

  • Documents and reports
  • Information from your child’s therapists or other JMCC staff
  • Care team details
  • A place to review your family’s contact information, such as address and phone number, to help keep it up to date

The portal is safe, secure, and available 24 hours a day. It is also the best place to find the most up-to-date information from the Centre.

If you have trouble using the portal, please speak with your clinician. We are happy to help.

When your child’s file is closed, you will have a short time to download or save any documents you may need. After portal access is closed, you will no longer be able to use the portal for that child.

If you need forms or documents later, please email [email protected].

Yes. The portal can be changed to French.

On the website, select “Français” on the left side of the screen. In the app, tap the three-line menu button and choose the French language option.

You can also choose to receive email alerts in English or French by changing your Email Alerts choices.

If you are receiving too many email alerts, you can change your Email Alerts choices in the portal.

If you would like to stop using the portal, please email [email protected] or call JMCC’s main phone line at 519-252-7281 and speak with reception.

Go to the Family Portal sign-in page and select “Forgot password?”

Enter the email address you use to sign in to the portal. This should be the same email address JMCC uses to contact you. You will receive an email with steps to reset your password.

No. You only need one portal account, even if you have more than one child receiving services.

Existing JMCC families will need to request portal access for each child separately.

Yes. If more than one parent or guardian has decision-making responsibility (DMR), each person can request access.

Each parent or guardian must have their own email address on file with JMCC. To request another login, email [email protected].

Parents and guardians are asked to keep their information up to date with JMCC. This includes names, addresses, phone numbers, email addresses, custody arrangements, decision-making responsibility, and who is allowed to see the child’s information.

If you are worried about another person having access to your child’s information or Family Portal account, please speak with your clinician.

No. The Family Portal does not have a chat feature.

All alerts are turned on automatically. You will receive alerts when files are ready for you to review.

You can turn alerts off in the Settings area of the portal.