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Train

Windsor Location

The Windsor VIA Rail Station is located at:
298 Walker Road
Windsor, Ontario N8Y 2M9
Phone: 1-888-842-7245 | www.viarail.ca

Accessibility Features

It is equipped with:
  • a wheel chair accessible front entry,
  • gender specific wheel chair accessible bathroom stalls,
  •  a unisex wheel chair accessible bathroom,
  • a manual lift system with a 500 lb. capacity. The lift is stored in a shed on the platform. Via staff wheel it out to the train when it is needed. The operator uses a crank to manually raise and lower the lift. The lift is available at both Windsor and London Stations but may not be available at others.

There are two types of cars that travel between Toronto & Windsor, each with its own floor plan and specific door widths (see attached). The cars that are designated for wheelchairs have a tie down system, but no passenger restraint system.

Booking Information

We recommend purchasing tickets at least 48 hours in advance by calling 1-888-842-7245 or 1-800-268-9503 (impaired hearing). It may be possible to arrange a trip with a shorter notice (i.e., early than expected d/c home from hospital). Check out VIA Rails website for more details: http://www.viarail.ca Click on 'Booking Info' and then click on 'Special Needs'.

Be prepared to answer questions regarding:
  • Child’s weight;
  • Wheel chair weight, length, height
  • If an escort is required to assist with eating/personal hygiene/administration of medication / nursing supervision, etc. (see information below on ‘Free Escort’)
  • Caregiver needs
  • Departure dates
  • Other

Checked Baggage

  • Wheelchairs that are checked as ‘baggage’ are free of charge.
  • Wheelchairs may be folding or rigid, manual or power, but must be less than 32” wide when fully open.
  • Electric wheelchairs and scooters must weigh less than 68 kg (150 lbs) and not exceed 32” in width and 72” in height or length. Exceptions are made up to 250 lbs if departure and destination stations are equipped with lifts to (un)load them.

Free Escort

Passengers who need assistance attending to their personal care needs (for eating, personal hygiene and medical care) and transfers on/off train (if no lift is available), can have one escort travel free with them. The escort is expected to be able to assist with transfers. An escort may travel for free with any child eight (8) years of age and older who requires assistance in the above areas. The traveler with special needs must present, for each trip, a valid card from a recognized association or institution for persons with disabilities, ie. available through Easter Seals (http://easterseals.ca/english/disability-travel-card ) or a recent letter dated within the last 9 months and signed by a doctor. To be valid, the letter must describe exactly which of the following personal needs the traveler can’t attend to him/herself, ie. Eating, personal hygiene, medical care (administration of medication, supervision by nurse, etc).

Routes and Service

Toronto-Ottawa / Toronto - Windsor / Toronto - Niagara Falls / Toronto - Sarnia
LRC cars - door width 72 cm / 28.5 in.
Stainless steel cars - door width 67 cm / 26.5 in.

Toronto - Montreal
LRC cars - door width 72 cm / 28.5 in.
Renaissance cars - door width 70 cm / 27.5 in.
Stainless steel cars - door width 67 cm / 26.5 in.

Montreal - Ottawa
LRC cars - door width 72 cm / 28.5 in.
Renaissance cars - door width 70 cm / 27.5 in.

Montreal - Quebec City
Renaissance cars - door width 70 cm / 27.5 in.

For further information on routes and services, visit www.viarail.ca

Information About Community Resources

As a community partner, JMCC is pleased to provide information on this website about community resources which may be of interest to clients and their families. Availability does not mean that we have reviewed them or constitute an endorsement by us. JMCC does not assume any responsibility whatsoever for such resouces. Read More.

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